A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Johannes Farmer, Stefanie Lindstaedt, Georg Droschl, Peter Luttenberger

Publikation: Beitrag in Buch/Bericht/Konferenzband › Beitrag in einem Konferenzband › Begutachtung

Originalsprache	englisch
Titel	Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities
Herausgeber (Verlag)	.
Seiten	0-0
Publikationsstatus	Veröffentlicht - 2004

Dieses zitieren

@inproceedings{0a93042e23654c7b9aea51f57bcc2e23,

title = "A Knowledge Infrastructure Hierarchy Model for Call Centre Processes",

author = "Johannes Farmer and Stefanie Lindstaedt and Georg Droschl and Peter Luttenberger",

year = "2004",

language = "English",

pages = "0--0",

booktitle = "Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities",

publisher = ".",

}