Benchmarking ÖVGW - Stufe B - Benchmarking and Best Practices in the Austrian Water Supply - Main Project "stage B"

Besides maintaining and further improvement of the high quality standards, economic optimisation of the Austrian water supply is the basis for the public funding situation, for the customer satisfaction (high water quality, supply safety, pricing and service) and for the ecological targets of a sustainable water supply. The method of benchmarking - the systematic comparison of enterprises by performance indicators - helps in finding the optimisation potentials by accounting the best water supply utilities as benchmarks for each performance indicator or each process within the water supply utility. The experience of these benchmark utilities in how they reached their leading positions shall serve as "best practices" for other water supply utilities. Within this project the benchmarking system has been further improved upon the experiences of the pilot project "stage A". A benchmarking process is now being carried out with 68 water supply enterprises. For further information please see the project website www.trinkwasserbenchmarking.at