A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes

Greg Timbrell, Stefan Koller, Nev Schefe, Stefanie Lindstaedt

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	546-564
Journal	Journal of Universal Computer Science
Publication status	Published - 2005

Cite this

@article{546d49a39c4945c7a0c70942c03e506c,

title = "A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes",

author = "Greg Timbrell and Stefan Koller and Nev Schefe and Stefanie Lindstaedt",

year = "2005",

language = "English",

pages = "546--564",

journal = "Journal of Universal Computer Science ",

issn = "0948-6968",

publisher = "Verlag der Technischen Universit{\"a}t Graz",

}