Original language | English |
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Title of host publication | Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities |
Publisher | . |
Pages | 0-0 |
Publication status | Published - 2004 |
A Knowledge Infrastructure Hierarchy Model for Call Centre Processes
Johannes Farmer, Stefanie Lindstaedt, Georg Droschl, Peter Luttenberger
Research output: Chapter in Book/Report/Conference proceeding › Conference paper › peer-review