A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Johannes Farmer, Stefanie Lindstaedt, Georg Droschl, Peter Luttenberger

    Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities
    Publisher.
    Pages0-0
    Publication statusPublished - 2004

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