@inproceedings{74b3cf6c184a4c1e973348052e01a43e,
title = "Challenging Hierarchical Structure to Boost Technical Outcomes",
abstract = "As digital technologies are transforming businesses, the trend of digitalisation has also changed the ways we create value. Maximising value creation necessitates influencing decision-makers, especially in complex knowledge structures and network-based environments. This paper suggests the best practices of informal leadership deployed by technical experts aiming to influence others, especially formal leaders. Insights were gathered through interviews with Finnish technical experts and enhanced through consultations with international partners. The findings provide practices to manage work-related issues through human relations, and by doing this also challenge the hierarchical organisational structures. Crucially, informal leadership empowers employees to use their knowledge and competencies for the benefit of their organisations.",
keywords = "Collective, Expertise, Informal, Leadership, Practice",
author = "Tiina Leino and Omar Veledar and Georg Macher and Jasmin Kniewallner and Eric Armengaud and Niina Koivunen",
note = "Publisher Copyright: {\textcopyright} 2022, Springer Nature Switzerland AG.; 29th European Systems, Software and Services Process Improvement : EuroSPI 202, EuroSPI 202 ; Conference date: 31-08-2022 Through 02-09-2022",
year = "2022",
doi = "10.1007/978-3-031-15559-8_49",
language = "English",
isbn = "9783031155581",
volume = "Cham",
series = "Communications in Computer and Information Science",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "707--714",
editor = "Murat Yilmaz and Paul Clarke and Richard Messnarz and Bruno W{\"o}ran",
booktitle = "Systems, Software and Services Process Improvement",
address = "Germany",
}