Challenging Hierarchical Structure to Boost Technical Outcomes

Tiina Leino*, Omar Veledar, Georg Macher, Jasmin Kniewallner, Eric Armengaud, Niina Koivunen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


As digital technologies are transforming businesses, the trend of digitalisation has also changed the ways we create value. Maximising value creation necessitates influencing decision-makers, especially in complex knowledge structures and network-based environments. This paper suggests the best practices of informal leadership deployed by technical experts aiming to influence others, especially formal leaders. Insights were gathered through interviews with Finnish technical experts and enhanced through consultations with international partners. The findings provide practices to manage work-related issues through human relations, and by doing this also challenge the hierarchical organisational structures. Crucially, informal leadership empowers employees to use their knowledge and competencies for the benefit of their organisations.

Original languageEnglish
Title of host publicationSystems, Software and Services Process Improvement
Subtitle of host publication29th European Conference, EuroSPI 2022, Proceedings
EditorsMurat Yilmaz, Paul Clarke, Richard Messnarz, Bruno Wöran
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages8
ISBN (Print)9783031155581
Publication statusPublished - 2022
Event29th European Systems, Software and Services Process Improvement: EuroSPI 202 - Salzburg, Austria
Duration: 31 Aug 20222 Sep 2022

Publication series

NameCommunications in Computer and Information Science
Volume1646 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference29th European Systems, Software and Services Process Improvement
Abbreviated titleEuroSPI 202


  • Collective
  • Expertise
  • Informal
  • Leadership
  • Practice

ASJC Scopus subject areas

  • Computer Science(all)
  • Mathematics(all)


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