Abstract
As digital technologies are transforming businesses, the trend of digitalisation has also changed the ways we create value. Maximising value creation necessitates influencing decision-makers, especially in complex knowledge structures and network-based environments. This paper suggests the best practices of informal leadership deployed by technical experts aiming to influence others, especially formal leaders. Insights were gathered through interviews with Finnish technical experts and enhanced through consultations with international partners. The findings provide practices to manage work-related issues through human relations, and by doing this also challenge the hierarchical organisational structures. Crucially, informal leadership empowers employees to use their knowledge and competencies for the benefit of their organisations.
Original language | English |
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Title of host publication | Systems, Software and Services Process Improvement |
Subtitle of host publication | 29th European Conference, EuroSPI 2022, Proceedings |
Editors | Murat Yilmaz, Paul Clarke, Richard Messnarz, Bruno Wöran |
Publisher | Springer Science and Business Media Deutschland GmbH |
Pages | 707-714 |
Number of pages | 8 |
Volume | Cham |
ISBN (Print) | 9783031155581 |
DOIs | |
Publication status | Published - 2022 |
Event | 29th European Systems, Software and Services Process Improvement: EuroSPI 2022 - Salzburg, Austria Duration: 31 Aug 2022 → 2 Sept 2022 Conference number: 29 https://conference.eurospi.net/index.php/en/ |
Publication series
Name | Communications in Computer and Information Science |
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Volume | 1646 CCIS |
ISSN (Print) | 1865-0929 |
ISSN (Electronic) | 1865-0937 |
Conference
Conference | 29th European Systems, Software and Services Process Improvement |
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Abbreviated title | EuroSPI 2022 |
Country/Territory | Austria |
City | Salzburg |
Period | 31/08/22 → 2/09/22 |
Internet address |
Keywords
- Collective
- Expertise
- Informal
- Leadership
- Practice
ASJC Scopus subject areas
- Computer Science(all)
- Mathematics(all)