TY - JOUR
T1 - Conception of a Conversational Interface to Provide a Guided Search of Study Related Data
AU - Berger, Rene
AU - Ebner, Markus
AU - Ebner, Martin
PY - 2019
Y1 - 2019
N2 - Since the beginning of software development, solution approaches and technologies have changed massively, including the requirements for a user interface. At the very beginning, it was the desktop application, with a classic Graphical User Interface (GUI), which fulfilled the needs of a user. Nowadays, many applications moved to web respectively mobile and the user behavior changed. A very modern concept to handle the communication between a computer and a user is a chatbot. The range of functions of a chatbot can be very simple up to complex artificial intelligence based solutions. This publication focuses on a chatbot solution for Graz University of Technology (TU Graz), which should support the student by finding study related information via a conversational interface.
AB - Since the beginning of software development, solution approaches and technologies have changed massively, including the requirements for a user interface. At the very beginning, it was the desktop application, with a classic Graphical User Interface (GUI), which fulfilled the needs of a user. Nowadays, many applications moved to web respectively mobile and the user behavior changed. A very modern concept to handle the communication between a computer and a user is a chatbot. The range of functions of a chatbot can be very simple up to complex artificial intelligence based solutions. This publication focuses on a chatbot solution for Graz University of Technology (TU Graz), which should support the student by finding study related information via a conversational interface.
KW - Chatbot
KW - Conversational interface
KW - Natural language understanding
KW - natural language understanding
KW - conversational interface
UR - http://www.scopus.com/inward/record.url?scp=85065100712&partnerID=8YFLogxK
UR - https://graz.pure.elsevier.com/en/publications/conception-of-a-conversational-interface-to-provide-a-guided-search-of-study-related-data(c97aca21-ded4-44fd-90ee-c63d0b00a4c0).html
U2 - 10.3991/ijet.v14i07.10137
DO - 10.3991/ijet.v14i07.10137
M3 - Article
VL - 14
SP - 37
EP - 47
JO - International Journal of Emerging Technologies in Learning
JF - International Journal of Emerging Technologies in Learning
IS - 7
ER -
