Estimation of Changes in Customer’s Mobility Behaviour by the Use of Parcel Lockers

Karl Hofer*, Stefan Flucher, Martin Fellendorf, Michael Schadler, Norbert Hafner

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review


The last mile is the most inefficient and most expensive part of a supply chain and comprises up to 55% of total delivery costs (Moder, 2009). A system of parcel lockers operated by a non-competing company, open to any logistic service provider can contribute to make goods distribution and the last mile more sustainable. The research project “Skalierbares, offenes Waren-Austausch-System” (SoWAS) investigates the development of such a system and will evaluate generated changes in customer’s mobility behaviour by an online panel survey in a living lab area. This paper presents the approach of an online panel survey and its first application on two person groups. The earliest results give first interesting and precise insights into customer’s mobility behaviour concerning received and dispatched/returned parcels – a field with poor available data. Based on the collected data we estimated a reduction potential of 27% for emissions and vehicle kilometres per picked-up/dropped off parcel. Furthermore, a modal shift of 12% from car to environmental friendly transport modes is possible due to the introduction of a parcel locker system.
Translated title of the contributionAbschätzung der Änderungen im Mobilitätsverhalten von Nutzern durch die Nutzung von Paketschließfachanlagen
Original languageEnglish
Pages (from-to)425-432
Number of pages8
JournalTransportation Research Procedia
Publication statusPublished - 25 Apr 2020
Event22nd Euro Working Group on Transportation Meeting - EWGT 2019 - Universitat Politecnice de Catalanuya, Barcelona, Spain
Duration: 18 Sept 201920 Sept 2019


  • Activity Chains
  • City logistic
  • Last mile delivery
  • Mobility behaviour
  • Parcel delivery
  • Parcel locker

ASJC Scopus subject areas

  • Transportation

Fields of Expertise

  • Mobility & Production

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