Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry

David Oblak; Gabriel Julian Gruber; Bernd Markus Zunk

Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry

David Oblak, Gabriel Julian Gruber, Bernd Markus Zunk

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › peer-review

Original language	English
Title of host publication	Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA)
Subtitle of host publication	Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture
Publication status	Published - 2018
Event	2nd International Scientific Conference on Information Technology, Tourism, Economics, Management and Agriculture: ITEMA 2018 - TU Graz, Graz, Austria Duration: 8 Nov 2018 → 8 Nov 2018 http://www.itema-conference.com/

Conference

Conference	2nd International Scientific Conference on Information Technology, Tourism, Economics, Management and Agriculture
Abbreviated title	ITEMA 2018
Country/Territory	Austria
City	Graz
Period	8/11/18 → 8/11/18
Internet address	http://www.itema-conference.com/

Keywords

Critical supplier
Lower-tier supplier
Supply networks

ASJC Scopus subject areas

Management of Technology and Innovation

Fields of Expertise

Sonstiges

Cite this

Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. / Oblak, David; Gruber, Gabriel Julian ; Zunk, Bernd Markus.
Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018.

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › peer-review

Oblak, D, Gruber, GJ & Zunk, BM 2018, Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. in Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2nd International Scientific Conference on Information Technology, Tourism, Economics, Management and Agriculture, Graz, Austria, 8/11/18.

Oblak, David ; Gruber, Gabriel Julian ; Zunk, Bernd Markus. / Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018.

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