The Economic and Social Impact of Electronic Services on the Public and Private Sectors: Literature Review

A. Al-Hadidi, Y. Rezgui, C. Hopfe

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


Through a comprehensive review of the relevant literature, this paper considers the development of information communication technology (ICT) and the demand for better, well-organized, and more effective government; governments have pursued eGovernment initiatives to offer services and information online to citizens, government organisations, and businesses. In a little while, researchers and practitioners have recently begun to pay attention to wireless mobile-technology applications (m-government) in the public and private sector as a manifestation of eGovernment. In this paper we present the impact of the social, economy cost and expenditure achieved by eGovernment in many countries following the transfer of public services to electronic services, some examples are given from The US, Australia, Singapore, Developing Countries and the Arab world.
Original languageEnglish
Title of host publicationProceedings of the European Conference on e-Government, ECEG
EditorsD ODonnell
Number of pages9
Publication statusPublished - 2010
Externally publishedYes
Event10th European Conference on e-Government - Limerick, Ireland
Duration: 17 Jun 201018 Jun 2010


Conference10th European Conference on e-Government
Abbreviated titleECEG 2010

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