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Abstract
Chatbots as conversational recommender have gained increasing importance for research and practice with a lot of applications available today. In this paper, we present the methods to support conversational defaults within a human-chatbot conversation that simplifies communication with the purpose of improving the overall recommendation process. In particular, we discuss our model-based reasoning approach for easing user experience during a chat, e.g., in cases where user preferences are mentioned indirectly causing inconsistencies. As a consequence of inconsistencies, it would not be possible for the chatbot to provide answers and recommendations. The presented approach allows for removing inconsistencies during the interactions with the chatbot. Besides the basic foundations, we provide use cases from the intended tourism domain to show the simplification of the conversation process. In particular, we consider recommendations for booking hotels and planning trips.
Original language | English |
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Title of host publication | Advances and Trends in Artificial Intelligence. From Theory to Practice - 32nd International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems, IEA/AIE 2019, Proceedings |
Editors | Franz Wotawa, Ingo Pill, Roxane Koitz-Hristov, Gerhard Friedrich, Moonis Ali |
Publisher | Springer Verlag |
Pages | 791-798 |
Number of pages | 8 |
ISBN (Print) | 9783030229986 |
DOIs | |
Publication status | Published - 1 Jan 2019 |
Event | 32nd International Conference on Industrial, Engineering & Other Applications of Applied Intelligent Systems - Graz, Austria Duration: 9 Jul 2019 → 11 Jul 2019 |
Publication series
Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
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Volume | 11606 LNAI |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Conference
Conference | 32nd International Conference on Industrial, Engineering & Other Applications of Applied Intelligent Systems |
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Abbreviated title | IEA/AIE 2019 |
Country/Territory | Austria |
City | Graz |
Period | 9/07/19 → 11/07/19 |
Keywords
- Chatbot
- Conversational recommender
- Model-based reasoning
ASJC Scopus subject areas
- Theoretical Computer Science
- Computer Science(all)
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Using model-based reasoning for enhanced chatbot communication
Oliver Tazl (Speaker)
10 Jul 2019Activity: Talk or presentation › Talk at conference or symposium › Science to science