Virtualizing face-2-face trainings for training senior professionals: a comparative case study on financial auditors

Viktoria Pammer-Schindler, Stefan Thalmann, Angela Fessl, Julia Füssel

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


Traditionally, professional learning for senior professionals is organized around face-2-face trainings. Virtual trainings seem to offer an opportunity to reduce costs related to travel and travel time. In this paper we present a comparative case study that investigates the differences between traditional face-2-face trainings in physical reality, and virtual trainings via WebEx. Our goal is to identify how the way of communication impacts interaction between trainees, between trainees and trainers, and how it impacts interruptions. We present qualitative results from observations and interviews of three cases in different setups (traditional classroom, web-based with all participants co-located, web-based with all participants at different locations) and with overall 25 training participants and three trainers. The study is set within one of the Big Four global auditing companies, with advanced senior auditors as learning cohort.
Original languageEnglish
Title of host publicationProceeding L@S '18 Proceedings of the Fifth Annual ACM Conference on Learning at Scale
PublisherAssociation of Computing Machinery
ISBN (Electronic)978-1-4503-5886-6
Publication statusPublished - Jun 2018
EventProceedings of the Fifth Annual ACM Conference on Learning at Scale - London, United Kingdom
Duration: 26 Jun 201828 Jun 2018


ConferenceProceedings of the Fifth Annual ACM Conference on Learning at Scale
Abbreviated titleL@S 2018
Country/TerritoryUnited Kingdom


  • online training
  • virtual training
  • impact of computer-medaited communication on learning
  • professional training
  • continuing professional development

Fields of Expertise

  • Information, Communication & Computing

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