Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry

David Oblak; Gabriel Julian Gruber; Bernd Markus Zunk

Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry

David Oblak, Gabriel Julian Gruber, Bernd Markus Zunk

Publikation: Beitrag in Buch/Bericht/Konferenzband › Beitrag in einem Konferenzband › Begutachtung

Originalsprache	englisch
Titel	Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA)
Untertitel	Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture
Publikationsstatus	Veröffentlicht - 2018
Veranstaltung	2nd International Scientific Conference on IT, Tourism, Economics, Management and Agriculture: ITEMA 2018 - TU Graz, Graz, Österreich Dauer: 8 Nov. 2018 → 8 Nov. 2018 http://www.itema-conference.com/

Konferenz

Konferenz	2nd International Scientific Conference on IT, Tourism, Economics, Management and Agriculture
Kurztitel	ITEMA 2018
Land/Gebiet	Österreich
Ort	Graz
Zeitraum	8/11/18 → 8/11/18
Internetadresse	http://www.itema-conference.com/

ASJC Scopus subject areas

Technologie- und Innovationsmanagement

Fields of Expertise

Sonstiges

Dieses zitieren

Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. / Oblak, David; Gruber, Gabriel Julian ; Zunk, Bernd Markus.
Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018.

Publikation: Beitrag in Buch/Bericht/Konferenzband › Beitrag in einem Konferenzband › Begutachtung

Oblak, D, Gruber, GJ & Zunk, BM 2018, Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. in Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2nd International Scientific Conference on IT, Tourism, Economics, Management and Agriculture, Graz, Österreich, 8/11/18.

Oblak, David ; Gruber, Gabriel Julian ; Zunk, Bernd Markus. / Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018.

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author = "David Oblak and Gruber, {Gabriel Julian} and Zunk, {Bernd Markus}",

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