Assessing augmented reality in production: remote-assisted maintenance with HoloLens

Wolfgang Vorraber; Johannes Viktor Gasser; Helena Webb; Dietmar Neubacher; Philipp Url

doi:10.1016/j.procir.2020.05.025

Assessing augmented reality in production: remote-assisted maintenance with HoloLens

Wolfgang Vorraber^*, Johannes Viktor Gasser, Helena Webb, Dietmar Neubacher, Philipp Url

^*Corresponding author for this work

Institute of Engineering and Business Informatics (3740)

Research output: Contribution to journal › Conference article › peer-review

Abstract

Digitalisation provides many opportunities for process improvements by using smart devices such as Augmented-reality (AR) displays in production. Nevertheless, in-depth studies about the effects of these applications on key performance process indicators are sparse. The goal of this study is to evaluate AR-based remote maintenance processes supported by cutting edge optical head-mounted display technology. A total of 12 test runs conducted with real-world maintenance engineers in a real-world industry setting were analysed based on video recordings and semi-structured interviews. The study identified both case-specific and general issues, and the inherent potential of the technology.

Original language	English
Pages (from-to)	139 - 144
Number of pages	6
Journal	Procedia CIRP
Volume	88
DOIs	https://doi.org/10.1016/j.procir.2020.05.025
Publication status	Published - 1 Jan 2020
Event	13th CIRP Conference on Intelligent Computation in Manufacturing Engineering - Gulf of Naples, Ischia, Italy Duration: 17 Jul 2019 → 19 Jul 2019

Keywords

Augmented reality
Digitalisation
Industry 4.0
Information systems
Service design

ASJC Scopus subject areas

Information Systems
Human-Computer Interaction
Industrial and Manufacturing Engineering
Control and Systems Engineering

Fields of Expertise

Information, Communication & Computing

Access to Document

10.1016/j.procir.2020.05.025Licence: CC BY-NC-ND 4.0

Cite this

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title = "Assessing augmented reality in production: remote-assisted maintenance with HoloLens",

abstract = "Digitalisation provides many opportunities for process improvements by using smart devices such as Augmented-reality (AR) displays in production. Nevertheless, in-depth studies about the effects of these applications on key performance process indicators are sparse. The goal of this study is to evaluate AR-based remote maintenance processes supported by cutting edge optical head-mounted display technology. A total of 12 test runs conducted with real-world maintenance engineers in a real-world industry setting were analysed based on video recordings and semi-structured interviews. The study identified both case-specific and general issues, and the inherent potential of the technology.",

keywords = "Augmented reality, Digitalisation, Industry 4.0, Information systems, Service design",

author = "Wolfgang Vorraber and Gasser, {Johannes Viktor} and Helena Webb and Dietmar Neubacher and Philipp Url",

year = "2020",

month = jan,

day = "1",

doi = "10.1016/j.procir.2020.05.025",

language = "English",

volume = "88",

pages = "139 -- 144",

journal = "Procedia CIRP",

issn = "2212-8271",

publisher = "Elsevier B.V.",

note = "13th CIRP Conference on Intelligent Computation in Manufacturing Engineering, CIRP ICME'19 ; Conference date: 17-07-2019 Through 19-07-2019",

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TY - JOUR

T1 - Assessing augmented reality in production: remote-assisted maintenance with HoloLens

AU - Vorraber, Wolfgang

AU - Gasser, Johannes Viktor

AU - Webb, Helena

AU - Neubacher, Dietmar

AU - Url, Philipp

PY - 2020/1/1

Y1 - 2020/1/1

N2 - Digitalisation provides many opportunities for process improvements by using smart devices such as Augmented-reality (AR) displays in production. Nevertheless, in-depth studies about the effects of these applications on key performance process indicators are sparse. The goal of this study is to evaluate AR-based remote maintenance processes supported by cutting edge optical head-mounted display technology. A total of 12 test runs conducted with real-world maintenance engineers in a real-world industry setting were analysed based on video recordings and semi-structured interviews. The study identified both case-specific and general issues, and the inherent potential of the technology.

AB - Digitalisation provides many opportunities for process improvements by using smart devices such as Augmented-reality (AR) displays in production. Nevertheless, in-depth studies about the effects of these applications on key performance process indicators are sparse. The goal of this study is to evaluate AR-based remote maintenance processes supported by cutting edge optical head-mounted display technology. A total of 12 test runs conducted with real-world maintenance engineers in a real-world industry setting were analysed based on video recordings and semi-structured interviews. The study identified both case-specific and general issues, and the inherent potential of the technology.

KW - Augmented reality

KW - Digitalisation

KW - Industry 4.0

KW - Information systems

KW - Service design

UR - http://www.scopus.com/inward/record.url?scp=85089066619&partnerID=8YFLogxK

U2 - 10.1016/j.procir.2020.05.025

DO - 10.1016/j.procir.2020.05.025

M3 - Conference article

SN - 2212-8271

VL - 88

SP - 139

EP - 144

JO - Procedia CIRP

JF - Procedia CIRP

T2 - 13th CIRP Conference on Intelligent Computation in Manufacturing Engineering

Y2 - 17 July 2019 through 19 July 2019

ER -

Assessing augmented reality in production: remote-assisted maintenance with HoloLens

Abstract

Keywords

ASJC Scopus subject areas

Fields of Expertise

Access to Document

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