Assessing augmented reality in production: remote-assisted maintenance with HoloLens

Wolfgang Vorraber*, Johannes Viktor Gasser, Helena Webb, Dietmar Neubacher, Philipp Url

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review


Digitalisation provides many opportunities for process improvements by using smart devices such as Augmented-reality (AR) displays in production. Nevertheless, in-depth studies about the effects of these applications on key performance process indicators are sparse. The goal of this study is to evaluate AR-based remote maintenance processes supported by cutting edge optical head-mounted display technology. A total of 12 test runs conducted with real-world maintenance engineers in a real-world industry setting were analysed based on video recordings and semi-structured interviews. The study identified both case-specific and general issues, and the inherent potential of the technology.
Original languageEnglish
Pages (from-to)139 - 144
Number of pages6
JournalProcedia CIRP
Publication statusPublished - 1 Jan 2020
Event13th CIRP Conference on Intelligent Computation in Manufacturing Engineering - Gulf of Naples, Ischia, Italy
Duration: 17 Jul 201919 Jul 2019


  • Augmented reality
  • Digitalisation
  • Industry 4.0
  • Information systems
  • Service design

ASJC Scopus subject areas

  • Information Systems
  • Human-Computer Interaction
  • Industrial and Manufacturing Engineering
  • Control and Systems Engineering

Fields of Expertise

  • Information, Communication & Computing


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