Enhancing European Interoperability Frameworks to Leverage Mobile Cross-Border Services in Europe

Blaz Podgorelec, Andreea Ancuta Corici*, Thomas Zefferer, Detlef Hühnlein, Jordi Cucurull, Hans Graux, Stefan Dedovic, Carsten Schmidt, Robert Krimmer

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


In times where personal contacts must be reduced and in-person meetings and appointments have become difficult, electronic services are continuously gaining relevance. This especially applies to the public-sector domain, where e-government services have become a main pillar for the interaction between citizens and public administrations. In the European Union (EU), such service must not only be provided on national level but must be made accessible to all EU citizens, in order to satisfy the needs of a converging European society. The EU and its legal bodies support the provision of pan-European e-government services by means of various legal and technical frameworks. Two relevant frameworks in this context are the Single Digital Gateway Regulation, which facilitates cross-border retrieval of user data, and the eIDAS Regulation, which enables authentication of users across borders by federating the EU Member States' national identity management systems. While each framework has already successfully proven its potential individually, challenges arise when both frameworks are combined and jointly used by e-government services. This effect is even aggravated, if these e-government services do not follow a classical browser-based paradigm, but instead make use of and rely on mobile technologies. The Horizon 2020 project mGov4EU tackles these challenges. It develops technical solutions to help e-government services employ the full potential of the SDG and the eIDAS Regulation. Thereby, it especially focuses on mobile, i.e., app-based services. Technical solutions developed by mGov4EU will be evaluated by means of several mobile pilot applications. This paper identifies and describes the challenges addressed by mGov4EU and introduces mGov4EU's solutions to overcome them. This way, this paper proposes a strategy to leverage the full potential of SDG and eIDAS also in mobile application scenarios, and hence paves the way for future successful mobile cross-border services.
Original languageEnglish
Title of host publicationProceedings of the 23rd Annual International Conference on Digital Government Research
Subtitle of host publicationIntelligent Technologies, Governments and Citizens, DGO 2022
EditorsLoni Hagen, Mihkel Solvak, Sungsoo Hwang
PublisherAssociation of Computing Machinery
Number of pages13
ISBN (Electronic)978-1-4503-9749-0
Publication statusPublished - 15 Jun 2022
Event23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens: DGO 2022 - Virtuell, Korea, Republic of
Duration: 15 Jun 202217 Jun 2022

Publication series

NameACM International Conference Proceeding Series


Conference23rd Annual International Conference on Digital Government Research: Intelligent Technologies, Governments and Citizens
Abbreviated titledg.o 2022
Country/TerritoryKorea, Republic of


  • eGov
  • SDGR
  • eIDAS
  • eSignature
  • Digital Wallet
  • Access Control
  • OAuth2.0
  • iVoting

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


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