Abstract
Using data can significantly improve service design and development. However, for businesses, developing data-driven services can be challenging. To address this, we have developed the Data Service Cards (DSCs), a card-based tool to inspire the design of data-driven services. This paper presents two cycles of a design science research (DSR) project, focusing on the second cycle of redesign and evaluation of the DSCs. We conducted a two-step evaluation, including surveys and external expert ratings of data-driven service ideas. Survey results indicate that the DSCs are a valuable tool for developing data-driven services and external experts consider services designed using DSCs to be of higher quality. With the DSCs, we provide practitioners with a tool that facilitates and improves service design and supports digital transformation. Further, we contribute to DSR literature with a rigorous experimental procedure and to service innovation by supporting the early stages of data-driven service innovation.
Original language | English |
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Title of host publication | Proceedings of the 56th Annual Hawaii International Conference on System Sciences, HICSS 2023 |
Editors | Tung X. Bui |
Publisher | IEEE Computer Society |
Pages | 5176-5185 |
Number of pages | 10 |
ISBN (Electronic) | 9780998133164 |
Publication status | Published - 2023 |
Event | 56th Annual Hawaii International Conference on System Sciences: HICSS 2023 - Maui, Virtual, Online, United States Duration: 3 Jan 2023 → 6 Jan 2023 |
Conference
Conference | 56th Annual Hawaii International Conference on System Sciences |
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Abbreviated title | HICSS 2023 |
Country/Territory | United States |
City | Virtual, Online |
Period | 3/01/23 → 6/01/23 |
ASJC Scopus subject areas
- General Engineering