Value-Based Core Areas of Trustworthiness in Online Services

Danny S. Guamán, Jose M. del Alamo, Hristina Veljanova, Stefan Egon Reichmann, Anna Haselbacher

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


In the digital domain, users can be expected to place their trust in online services if they have a reason to believe that, in addition to the functional and quality of service aspects, their rights will be protected and their shared values respected. However, recent studies and surveys suggest that users do not actually trust in online services, one of the reasons being that technology unable to meet their values and address their concerns. To bridge this gap, this work-inprogress paper presents a set of core areas of trustworthiness for online services that have emerged from an interdisciplinary discussion involving a social, ethical, legal and technological perspective while paying due attention to the protection of European fundamental rights and values. It then analyses the manner in which each of these core areas of trustworthiness maps to well-known system properties and (post-compliance) operational requirements.
Translated title of the contributionWertbasierte Kernbereiche der Vertrauenswürdigkeit von Online-Dienstleistungen
Original languageEnglish
Title of host publicationTrust Management XIII
Subtitle of host publication13th IFIP WG 11.11 International Conference, IFIPTM 2019, Copenhagen, Denmark, July 17-19, 2019, Proceedings
EditorsWeizhi Meng, Piotr Cofta, Christian Damsgaard Jensen, Tyrone Grandison
Place of PublicationCham
Number of pages16
ISBN (Electronic)978-3-030-33716-2
ISBN (Print)978-3-030-33715-
Publication statusPublished - 2019

Cite this