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Abstract
Chatbots as conversational recommender have gained increasing importance for research and practice with a lot of applications available today. In this paper, we present the methods to support conversational defaults within a human-chatbot conversation that simplifies communication with the purpose of improving the overall recommendation process. In particular, we discuss our model-based reasoning approach for easing user experience during a chat, e.g., in cases where user preferences are mentioned indirectly causing inconsistencies. As a consequence of inconsistencies, it would not be possible for the chatbot to provide answers and recommendations. The presented approach allows for removing inconsistencies during the interactions with the chatbot. Besides the basic foundations, we provide use cases from the intended tourism domain to show the simplification of the conversation process. In particular, we consider recommendations for booking hotels and planning trips.
Originalsprache | englisch |
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Titel | Advances and Trends in Artificial Intelligence. From Theory to Practice - 32nd International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems, IEA/AIE 2019, Proceedings |
Redakteure/-innen | Franz Wotawa, Ingo Pill, Roxane Koitz-Hristov, Gerhard Friedrich, Moonis Ali |
Herausgeber (Verlag) | Springer Verlag |
Seiten | 791-798 |
Seitenumfang | 8 |
ISBN (Print) | 9783030229986 |
DOIs | |
Publikationsstatus | Veröffentlicht - 1 Jan. 2019 |
Veranstaltung | 32nd International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems - Graz, Österreich Dauer: 9 Juli 2019 → 11 Juli 2019 |
Publikationsreihe
Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
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Band | 11606 LNAI |
ISSN (Print) | 0302-9743 |
ISSN (elektronisch) | 1611-3349 |
Konferenz
Konferenz | 32nd International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems |
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Kurztitel | IEA/AIE 2019 |
Land/Gebiet | Österreich |
Ort | Graz |
Zeitraum | 9/07/19 → 11/07/19 |
ASJC Scopus subject areas
- Theoretische Informatik
- Allgemeine Computerwissenschaft
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Using model-based reasoning for enhanced chatbot communication
Oliver Tazl (Redner/in)
10 Juli 2019Aktivität: Vortrag oder Präsentation › Vortrag bei Konferenz oder Fachtagung › Science to science