An empirical survey on the acceptance of chat bots in Austria

Activity: Talk or presentationTalk at conference or symposiumScience to science


Chatbots are finding their way into everyday business life and will speed up communication with customers. The question arises as to the social
acceptance of human-machine communication. In an empirical survey, the acceptance in Austria is surveyed by means of a standardized online
Period2 May 2021
Event title31st Annual Conference of Production and Operations Management Society : Building a Sustainable, Responsible, and Resilient Global Future
Event typeConference
Conference number31
LocationVirtuell, United StatesShow on map
Degree of RecognitionInternational