Abstract
Supplier satisfaction is crucial for supplier performance in the buyer-supplier relationship. Although buyer-supplier relationships develop over time, little is known how such changes affect supplier satisfaction. This study therefore focuses on the micro-dynamics of supplier satisfaction in a time perspective. By means of a longitudinal multiple case study design, using 54 in-depth interviews in 18 buyer-supplier relationships during a 9 month period, this paper provides insights into the microdynamics of how supplier satisfaction develops over time. In addition, we demonstrate that supplier satisfaction is achieved through different configurations of supplier value and interpretations of different individuals in the supplier firm.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 29th IPSERA (International Purchasing and Supply, Education and Research Association) Conference |
| Publication status | Published - 2020 |
Keywords
- Buyer-Supplier Relationship
- Case study
- Supplier Satisfaction
- Preferred Customer
- Purchasing and Supply Management
ASJC Scopus subject areas
- Business, Management and Accounting(all)